Unwitting Chinese tourists are being made to pay $10 to visit free public spaces such as Mission Bay or Western Springs by unscrupulous Auckland-based tour operators.
Tourists think they are getting a bargain by booking New Zealand tours on Chinese apps, but end up being asked to pay for free attractions such as parks, beaches and nature reserves.
The Ministry of Business, Innovation and Employment (MBIE) is now advising travellers to do their research before booking tours to New Zealand, and a group of legitimate Auckland-based Chinese tour operators are planning to make a police report.
International student Jenny Xu said her aunt, who booked a $45 full-day tour through a China-based app, ended up paying more than $160.
The aunt was asked by her tour guide to pay "admission fees" of $10 for places like Cornwall Park, Western Springs and Mission Bay and $25 for the Muriwai gannet colony.
"She was told that if she didn't pay the fee, then she would not be allowed to get off the bus," Xu said.
I found out about it only a few days after the tour and told my aunt those venues are free for everyone, but by then it's too late and we couldn't contact the tour guide."
Another Chinese national, who booked a "personalised pick-up" for $20 from Auckland Airport through a local Chinese online site was taken for a ride that included several stops at souvenir and health shops.
"The driver was very pushy, and insisted that I buy things from these shops because it was the best priced in Auckland," she said.
"Later I found out what he said was not true."
University of Auckland researcher Jennifer Hand said she had seen some tourists handing money to their tour guide as they got off a bus at a North Shore beach.
"I observed a small bus or people-mover at Takapuna Beach and people paying as they left the vehicle," Hand said.
"The women took off their high heels and walked on the beach, I assume they were paying for the privilege of feeling the sand."
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The Herald contacted one advertiser on local Chinese online site skykiwi.co.nz who listed Auckland airport pick-ups from $20, and was quoted $40 for a ride to the CBD.
The advertiser said he drives "a private car" and was able to do it cheaper than taxis or Uber because "there were no middlemen involved".