All visa enquires should be directed to the Australian Visa Application Centre in Auckland and all paper based lodgements must be submitted at either the AVAC Auckland or Queenstown office. Their contact details are as follows:
Auckland AVAC – TTServices
Level 1 West Plaza Building
3 Albert Street
Auckland 1010
Open Monday to Friday, 8:30am to 4:30pm
Optional extended hours: Monday to Friday, 5:00pm to 7:00pm (Appointment basis only)
Queenstown AVAC – TTServices
Level 3 Forsyth Bar House
57 Shotover Street
Queenstown 9300
Telephone: +649 366 0274 (Monday to Friday 8am - 7pm)