新西兰天维网社区

标题: Extended Warranty - 你买不买？ [打印本页]

---

作者: NewLynnHse    时间: 2012-9-14 11:34:38     标题: Extended Warranty - 你买不买？



看了Consumer的报导，这个好像只是花冤枉钱，大家通常买不买？

http://www.consumer.org.nz/news/view/extended-warranty-changes

Bond & Bond and Noel Leeming have changed their extended warranty brochures following a complaint we made to the Commerce Commission.


The brochures implied the stores' extended warranties provided better protection than the Consumer Guarantees Act (CGA). They also claimed the CGA didn't provide cover in many situations, including when products failed from "normal wear and tear". Much of this information was inaccurate.


。。。。。


In most cases, there’s no good reason to buy an extended warranty – you're paying for protection the law already gives you.


[attach]245282[/attach]

---

作者: NewLynnHse    时间: 2012-9-14 11:35:07

沙发。。。

---

作者: 萨米    时间: 2012-9-14 11:36:50

如果不想过了standard后跟零售商去tribunal闹的话，就花钱好了。pay money，no trouble。如果很闲，喜欢偶尔挑战大机构，那就不需要买。


不过说回来，我觉得，heavy duty的东西还是买了好，比如冰箱洗衣机的。

---

作者: DDWW    时间: 2012-9-14 11:37:34

板凳..............

---

作者: leonlmf    时间: 2012-9-14 11:38:35

不买 听说电子产品如果要坏90％都在第一年

---

作者: 3QQ3    时间: 2012-9-14 11:49:48

东西贬值太快了

---

作者: 花天堂    时间: 2012-9-14 11:51:06

從來不買, 老早就知道了啥extended warranty 都是騙錢的

---

作者: taomibaobao    时间: 2012-9-14 11:51:59

我买过。后来听楼上的花花说了就不再买了

---

作者: ann-james    时间: 2012-9-14 11:55:03

不买。也不敢爱小老鼠。呵呵……

---

作者: 吃菜的小猪    时间: 2012-9-14 11:57:36

这种东西都是骗钱的，不买如果坏掉的话卖家也是要负责任的，只不过有些sales自己都不了解这些，店老板或者经理即使知道我觉得也不会在training的时候告诉Sales的，要不然要少赚多少钱啊。

---

作者: LJCalvin    时间: 2012-9-14 12:12:34

没有我恨小老鼠选项！！！！！！！！！！！！！！！！！

---

作者: mirror0    时间: 2012-9-14 12:18:41

Comlaw 201 professor said the same thing. So never .
But when my iphone4 broken I was regretting not buying the extended warranty. It was just 21 after 1 yr period.

---

作者: NewLynnHse    时间: 2012-9-14 12:20:17

LJCalvin 发表于 2012-9-14 11:12
没有我恨小老鼠选项！！！！！！！！！！！！！！！！！

加了加了，谢谢提醒

---

作者: NewLynnHse    时间: 2012-9-14 12:22:58

mirror0 发表于 2012-9-14 11:18
Comlaw 201 professor said the same thing. So never .
But when my iphone4 broken I was regretting no ...

有没有试着去告他们？

---

作者: LJCalvin    时间: 2012-9-14 12:23:34

NewLynnHse 发表于 2012-9-14 11:20
加了加了，谢谢提醒

我勒个去！！！！！！！！！

---

作者: mirror0    时间: 2012-9-14 12:41:25

NewLynnHse 发表于 2012-9-14 11:22
有没有试着去告他们？

nah.  don't think CGA can help in my case. It's cell phone, 1 yr probably is a reasonable period& It was covered under my content insurance. So ...

---

作者: NewLynnHse    时间: 2012-9-14 13:10:30

mirror0 发表于 2012-9-14 11:41
nah.  don't think CGA can help in my case. It's cell phone, 1 yr probably is a reasonable period&  ...

so the conclusion is, the extended warranty is still not required in your case....

---

作者: cqy7lvxl    时间: 2012-9-14 13:42:15

Not agree with some of the comments above. CGA has no clean cut/defination of how long an appliance should last and it could depend on your house sitation and the way that you use your stuff. In this case, you will need to debate with supplier or even go to tribual. Let's say you got a washing machine broken down and you would like to put the supplier to tribual and resolve this issue. it would take abou 3~6 months to come to conclusion. Do you think you are prepared not to wash your clothes for 3~6 months time? Can you not watch TV for 3~6 months time? Can you do cooking without your cooktop for 3~6 months time? Wananty is not a scam. Its for people who want hassle free service.

---

作者: wishjess    时间: 2012-9-14 13:45:10



我之前也看过电视了，不过我觉得应该看是什么东西，比如冰箱洗衣机这种大件会维修的人相对较多也没有特别贵，所以买不买无所谓。而车，ipad iphone还有单反什么的修起来都不便宜保修就很值得
还有之前买的heater人家很大气的说终身保修，就很牛

---

作者: NewLynnHse    时间: 2012-9-14 13:45:21

cqy7lvxl 发表于 2012-9-14 12:42
Not agree with some of the comments above. CGA has no clean cut/defination of how long an appliance  ...

Have you tried claiming an extended warranty before? Share your experience? Is it straight forward?

---

作者: NewLynnHse    时间: 2012-9-14 13:47:46

wishjess 发表于 2012-9-14 12:45
我之前也看过电视了，不过我觉得应该看是什么东西，比如冰箱洗衣机这种大件会维修的人相对较多也没有特别贵 ...

这个有意思，沙发说买的正是你说不用买的。。。嘿嘿

请问你有claim过吗？麻烦不？

---

作者: wishjess    时间: 2012-9-14 13:56:40

NewLynnHse 发表于 2012-9-14 12:47
这个有意思，沙发说买的正是你说不用买的。。。嘿嘿

请问你有claim过吗？麻烦不？

都claim过，之前一个4合一打印机买了2年的extended的，一共就3年保修，2年的时候坏掉了，送回去给harvey norman看了一下几天之后领了一个新的另外一个型号的回来，十分简单

最近的，之前一个ipad一代屏幕坏了，没有保修了自己找人报价要300+，后来找了个便宜些的给修了。后来一个new ipad在保修下坏了送去苹果给换了一个新的。

---

作者: jennydqpig    时间: 2012-9-14 14:06:45

我都是大件买了当买保险了，小件一般自带warranty，所以即使坏了也不会损失太大

---

作者: cqy7lvxl    时间: 2012-9-14 14:10:17

wishjess 发表于 2012-9-14 12:45
我之前也看过电视了，不过我觉得应该看是什么东西，比如冰箱洗衣机这种大件会维修的人相对较多也没有特别贵 ...

Not agree. Have you tried to repair a washing machine or a fridge? A service man will charge call out fee in any situation. Just call out fee could be from $90 to $150. Do you think this is cheap? $150+Labour+parts could easy go up to 300+.

---

作者: cqy7lvxl    时间: 2012-9-14 14:13:08

NewLynnHse 发表于 2012-9-14 12:45
Have you tried claiming an extended warranty before? Share your experience? Is it straight forward ...

Pretty straight forward. I claimed my laptop before, all you have to do is to ring the hotline and tell them whats wrong. Drop the computer off and they fix it for you. No question asked = no hassle!

---

作者: cqy7lvxl    时间: 2012-9-14 14:20:40



let's put an example on the attachment picutre.

second line Malfunction due to "normal wear & tear", it says if a "reasonably" new product fails and hasnt been misused.

well...how do you define "reasonably"? your definition on reasonably, could be different to mine and supplier. Who's reasonably definition do we use in this situation? how can we prove that the proudct has not been misused? All these, you have to debate with supplier. I mean, what the hell? Its such a painful process and I rather not to go through it.

---

作者: L-360    时间: 2012-9-14 15:59:15

My iphone 4 broke down 2 weeks after warranty

---

作者: naturearia    时间: 2012-9-14 17:01:33

刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高的多，就靠这个赚钱。。。

---

作者: NewLynnHse    时间: 2012-9-14 17:02:52

naturearia 发表于 2012-9-14 16:01
刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高 ...

你没有选“我爱小老鼠”啊？

---

作者: sunray    时间: 2012-9-14 17:12:32

大件買一下比較好。我對比過TM上冰箱同型號年份，有加長保修的總是bid得高很多。

---

作者: NewLynnHse    时间: 2012-9-14 17:16:38

翻页啦。。。

---

作者: wishjess    时间: 2012-9-14 17:52:25

cqy7lvxl 发表于 2012-9-14 13:10
Not agree. Have you tried to repair a washing machine or a fridge? A service man will charge call  ...

确实没修过冰箱洗衣机，因为木有坏过，相比之下电子产品坏的很勤。老实说如果那些上了年头的修起来又贵的就直接买新的了。。

---

作者: naturearia    时间: 2012-9-14 18:18:30

NewLynnHse 发表于 2012-9-14 16:02
你没有选“我爱小老鼠”啊？

刚看了一下才发现悲催的小老鼠，到现在还木有被爱一下下哦，姐木有办法啦，改不了啦！
下次看到给你颁个奖先。。。

---

作者: ~CHRISTY~    时间: 2012-9-14 19:52:34

我的冰箱有買...洗衣機沒買~~

因為冰箱要買EXTENDED WARRANTY只要$50..感覺還可以

---

作者: 无过    时间: 2012-9-14 20:10:37

买不买我是要看东西的...比如笔记本之类的我是不买的，但是洗衣机，冰箱之类的我还是买的...
我买的电视机就用上了，3年后电视机坏了，直接换了个新款的

---

作者: 季雪儿    时间: 2012-9-14 20:27:14

为什么没有“我爱季雪儿”选项和“我爱米虫宝宝的宝宝”呀

---

作者: NewLynnHse    时间: 2012-9-14 20:43:32

季雪儿 发表于 2012-9-14 19:27
为什么没有“我爱季雪儿”选项和“我爱米虫宝宝的宝宝”呀

不行啦，大家只能爱小老鼠。。。

---

作者: 季雪儿    时间: 2012-9-14 21:05:09

NewLynnHse 发表于 2012-9-14 19:43
不行啦，大家只能爱小老鼠。。。

爱之深责之切～～～大家都来痛骂你～～

---

作者: NewLynnHse    时间: 2012-9-14 21:22:06

季雪儿 发表于 2012-9-14 20:05
爱之深责之切～～～大家都来痛骂你～～

这个我相信。。。所谓“打是亲骂是爱”。。。哈哈

---

作者: miyukio118899    时间: 2012-9-14 23:00:09

买过，但是没什么用，以后再也不会买了。

---

作者: miaomeow    时间: 2012-9-15 03:56:51

不买，读书时候就知道是骗人的

---

作者: leeliglobal    时间: 2012-9-15 07:24:18

cqy7lvxl 发表于 2012-9-14 13:20
let's put an example on the attachment picutre.

second line Malfunction due to "normal wear & te ...

记得上课学过case study `reasonable` 是和同类产品比出来的.
比如说你去A家买了个新的冰箱 用了一年就坏了 没有misuse但是市场上冰箱的平均寿命是10年+这个就可以告。。。

关于misuse也是比出来的 很多都是跟Case

---

作者: Honeycat2002    时间: 2012-9-17 10:51:58

买过，从没用过

---

作者: BabyG    时间: 2012-9-17 11:01:18

一般都是大件的電器才考慮加。。

BTW我頂第4個選項哈哈哈

---

作者: NewLynnHse    时间: 2012-9-17 11:38:25

BabyG 发表于 2012-9-17 10:01
一般都是大件的電器才考慮加。。

BTW我頂第4個選項哈哈哈

{:8_483:}{:8_483:}

---

作者: 一天    时间: 2012-9-20 10:50:17

cqy7lvxl 发表于 2012-9-14 12:42
Not agree with some of the comments above. CGA has no clean cut/defination of how long an appliance  ...

这个，太简单了，先修，再让他们付账单，太多太多的案例了。。。

Tribunal 上厅顶多顶多半天，实际上厅时间我也就二十分钟，和保险公司打交道，省了2-3k。你工资多少钱一小时，反正我的时间是没这么值钱。

---

作者: 一天    时间: 2012-9-20 10:53:36

naturearia 发表于 2012-9-14 16:01
刚来时不懂，买过，后来知道他们销售员主要靠这个拿提成之后坚决不买啦。。。
据说卖这个比卖电器的利润高 ...

恩，我也是这么猜的，买东西让打折，死活不打，坑吭哧哧半天，说你要是买Ex Warranty的话，有打折。
一次两次还不知道，次数一多，自然知道这个东西就是没成本的东东（你买不买，他多半还得负责质量），自然有大折扣。

---

作者: 一天    时间: 2012-9-20 11:05:39

cqy7lvxl 发表于 2012-9-14 13:20
let's put an example on the attachment picutre.

second line Malfunction due to "normal wear & te ...

Well，这个'reasonable'不是我或者商家能单方面决定的，是Tribunal的调解员/法官决定的,

SOME EXAMPLES
Just how long is it reasonable to expect a product to last? A check of the available Disputes Tribunal cases suggests the answer is frequently "longer than the warranty".

The Fridge
Product: A double door fridge and freezer purchased in January 2002 for just under $5,000.
Problem: Stopped working in November 2007. Buyer was charged $842.50 towards repair. Broke again in November 2008 and proved uneconomic to repair.
Warranty: Five years.
Decision: Two major failures within seven years was not good enough. It did not matter that the failures were outside the warranty or that a brochure explained that repair costs were to be shared between the buyer and seller.
Result: Buyer entitled to a new fridge or his money back. But no reimbursement for repair costs because the replacement fridge was better than the original.

The Laptop
Product: Laptop purchased in March 2007.
Problem: Developed a fault in February 2010 and was taken back to the store where it was repaired after about four and a half weeks.
Warranty: Buyer purchased a three-year extended warranty for $300.
Decision: The repair time bordered on unreasonable given that the problem was caused by a known fault with that model of laptop. Retailer had complied with the law but after buying an extended warranty the buyer could have expected better service.
Result: Extended warranty cancelled and the buyer's $300 refunded.

The Chairs
Product: Two recliner chairs purchased in September 2007 for just under $1200.
Problem: By March 2009 the cushioning on both chairs was crooked or indented, one chair had been repaired with replacement foam.
Warranty: Seller argued the warranty for the foam expired after 12 months, and that the buyer caused a problem by always leaning to one side of the chair.
Decision: Lopsided cushioning was unacceptable after eighteen months given the price. Leaning to one side of an armchair was not abnormal or unreasonable.
Result: Buyers entitled to a refund.

The Fridge 2
Product: Fridge freezer purchased in June 2002.
Problem: In August 2009 the fridge stopped working properly. The retailer was out of business.
Warranty: The manufacturer's call centre told the buyer they could not help as the fridge was outside the 12 month manufacturer's warranty. A repair company (charging $125) advised repairs would cost $900 so the buyer got rid of the fridge and bought a new one.
Decision: Seven years was not a reasonable time for a fridge to last before a major component failed.
Result: Buyer awarded $435 compensation for the three years remaining on the reasonable life of fridge plus $125 for the repair quote.

From stuff
http://www.stuff.co.nz/business/ ... extended-warranties

---

作者: naturearia    时间: 2012-9-20 11:27:38

一天 发表于 2012-9-20 09:53
恩，我也是这么猜的，买东西让打折，死活不打，坑吭哧哧半天，说你要是买Ex Warranty的话，有打折。
一次 ...

你的宝宝好可爱啊

---

作者: 一天    时间: 2012-9-20 13:39:47

:D
实际小宝宝都很可爱的。
不过我女儿真的是太古怪精灵了。。。

---

作者: catface    时间: 2012-9-22 21:37:51

不买 有问题找卖家和厂家申诉  说句实话大件花大价钱凭什么加钱买维修 一般至少都要五年 以前上班这种申诉例子很多 还有个冰箱用了快十年机械问题厂家给赔个新的。这是我们的权利 就该争取

---

作者: dannywii    时间: 2012-9-23 10:01:37

有員工價就買
二三十跟一兩百塊差距是聽大的

---

作者: knocknock    时间: 2012-9-25 23:54:46

买过一次什么用都没有，以后再不买了，听天由命。。。

---

作者: QMNZ    时间: 2012-10-1 21:58:27

LJCalvin 发表于 2012-9-14 11:12
没有我恨小老鼠选项！！！！！！！！！！！！！！！！！

+1+10+100{:8_475:}

---

作者: :TicklyRain:    时间: 2012-10-1 22:28:56

看情况，修起来贵、短期内不打算换的都会买。

---

作者: iris    时间: 2012-10-2 09:25:40

觉得电视的要买，冰箱不用
我也是电视用上了，修好了

---

欢迎光临 新西兰天维网社区 (http://bbs.skykiwi.com/)

Powered by Discuz! X2