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标题: 有童鞋Groupy 买了Ocean view 自助餐没? [打印本页]

作者: Venox10111 时间: 2011-6-7 14:04:35 标题: 有童鞋Groupy 买了Ocean view 自助餐没?

本帖最后由 Venox10111 于 2011-6-9 01:43 编辑

现在闹得很厉害, 已经email groupy 退了....

更新投诉
ray05:31 AM on June 08, 2011

The manager of this restaurant is a really cheater and restaurant is not well organised.
I booked a table for 4. Two adults, 5 years old kit and 11 month baby.
He said 5 year old kid is $15 when I booked, but he charged $22.
There were no oysters, meat was very tough so my kid counld't eat and we had to move seats twice.
He led us to seat by window (I didn't ask) and told us that we would have to leave in an hour (what the hell!).
He said that seat is the last booked seat.( I didn't understand what he said. sounds like he didn't even write my booking at all)
Anyway, we had to move seat, but this one was in the asile so people were unable to pass if we put a pram by table, but no where to put.
I had to take a pram because by baby fell asleep on the way. so we have to move again.
I realy don't understand why the manager led us to that table.
NOT RECOMMEND AT ALL.

http://bbs.skykiwi.com/viewthread.php?tid=1683682&extra=page%3D1
主页里也有投诉
Jacinta Heath11:06 PM on June 05, 2011

We would like to complain about the service of the Oceanview Restaurant. We had booked in for dinner on Sunday night for 6:30 pm. We arrived at the restaurant at 6:20 pm to a full restaurant with between 30 and 40 people waiting to be seated. There was a group of 10 that had booked to be seated at 6:00 pm. By 6:45 pm, one of the ladies in the group of 10 (who had a baby with her) was fed up and asked for a refund (as they had also purchased the deal off Groupy) - the manager of the restaurant was very rude to her and flogged her off claiming that he had other people to seat, even though this poor lady had been waiting for 45 minutes. After my husband and I had been waiting around until 6:45 also (and had seen how rude the manager was), we decided that we would also like a refund. The restaurant was over booked and very loud. My husband asked the lady at the desk if we could have our money back as we no longer wanted to eat there - she didn't speak a word of English and was more interested in gathering money from customers that had already eaten. By now, we were fuming and it was 6:55 pm. The manager was still refusing a refund and telling us that we weren't 'important' as there were people waiting for seats. As we were getting nowhere, we spoke to another lady who had the same attitude. She advised my husband that 'a restaurant is like a hospital, you don't get seen right away'... The public health industry and hospitality industry couldn't be any less alike! We were completely astonished as we made a booking for 6:30 pm and expected to be seated by 6:35 pm at the absolute latest. After advising the manager that we would take legal action, he gave us our money back - by now it was 7:15 pm and there was still no attempt to get us seated. It is very disappointing to be let down again by a restaurant voucher that we have purchased off Groupy - this is the second bad dining experience we have had using Groupy vouchers and nothing was done about the first one and we can pretty much guarantee that nothing will be done about this one either.

http://www.oceanviewbuffet.com/apps/guestbook/

作者: hungugu 时间: 2011-6-7 14:08:56

这张贴已经被删除了，请问具体是什么回事儿呢？
我也买了啊:(

作者: Venox10111 时间: 2011-6-7 14:10:40

为什么要删除?
转一下
看了网上的广告，48D两个人。等于半价吧8 t; n/ u: W) W, j8 k* @5 B, t
还挺实惠的，以前去过两次，肥美的生蚝，美味的韩国特色菜。就算是全价也觉得还值。/ n5 ~' J% o( k# M) n( b7 k
这次也是抱着这样的想法去的。结果大失所望。。。。！（听说是换老板了）7 Y B7 a! H" W, F P3 j7 G; s
第一是没有生蚝（我就是冲着生耗去的）1 w! n3 J! g. ^+ E g% w! M5 J
第二食物不新鲜，那个虾是断头的，又小。牛肉淡而无味。就是肥猪肉味道还可以，可是那不是我的爱好。( n! N/ c( q; w
第三就连这些不怎么可口的食物都是供应不上。老是缺货。 i8 o% S% Q( }4 |
宝宝也是吃什么就吐什么，一点都不吃。
最后是就我老公吃了点肉，我吃了点沙拉，甜点。就匆匆走了。
重点是宝宝最好不要带去那种地方，油烟味实在太厉害了。
我的端午节就在一顿不愉快的晚餐中结束了，要去煮面吃了

作者: 恶贯满盈 时间: 2011-6-7 14:11:08

发生了什么事情？

作者: masterq 时间: 2011-6-7 14:16:20

指定的主题不存在或已被删除或正在被审核，请返回。

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作者: Venox10111 时间: 2011-6-7 14:17:10

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masterq 发表于 2011-6-7 13:16

可能重复发帖了

作者: hungugu 时间: 2011-6-7 14:19:05

已经买了的可以退的么??

作者: masterq 时间: 2011-6-7 14:20:16

http://bbs.skykiwi.com/viewthrea ... &extra=page%3D1

作者: Venox10111 时间: 2011-6-7 14:20:41

已经买了的可以退的么??
hungugu 发表于 2011-6-7 13:19

我也正在问,应该能退

作者: hungugu 时间: 2011-6-7 14:24:26

我也正在问,应该能退
Venox10111 发表于 2011-6-7 13:20

打电话去了，说不行。。。。:(

远离Groupy！！！我记得以前GrabOne试过一次还是哪儿什么都没说都给退了的。

作者: mashimaro 时间: 2011-6-7 14:35:24

一年前去吃的时候好像记的才$29一位

现在价又涨回来了吗？

作者: Venox10111 时间: 2011-6-7 15:06:08

打电话去了，说不行。。。。:(

远离Groupy！！！我记得以前GrabOne试过一次还是哪儿什么都没说都给退了的。
hungugu 发表于 2011-6-7 13:24

http://www.groupy.co.nz/home/guarantee

return policy 说的很笼统

作者: hungugu 时间: 2011-6-7 16:05:44

http://www.groupy.co.nz/home/guarantee

return policy 说的很笼统
Venox10111 发表于 2011-6-7 14:06

就凭没有oyster这一项，就是false advertising...

作者: 假装多好 时间: 2011-6-7 17:18:36

我都怀疑oceanview是不是和groupy有仇借此毁坏它们的名誉

作者: purplefog 时间: 2011-6-7 17:38:57

惨了，我买了的

作者: hungugu 时间: 2011-6-7 17:59:17

惨了，我买了的
purplefog 发表于 2011-6-7 16:38

5555

打电话无效之下，我写了封很不客气的email过去要求退款。

实在不行可以向fairgo投诉……

作者: 我的失败与伟大 时间: 2011-6-7 18:00:17

oceanview 是不怎么样，1年以前去过。
前几天看到groupy，我再三考虑，没买。呵呵。
支持大家都去complain, 这样就可以要回refund！！

作者: Venox10111 时间: 2011-6-7 18:24:25

支持大家去的时候都带hidden camera, 如果不好就上fairgo

作者: loveeatlar 时间: 2011-6-7 18:39:37

抬好了最近攒钱没买
高丽棒子不支持
发送自我的iPhone天维网应用。

作者: 天天天蓝 时间: 2011-6-7 19:27:28

我也想退了，看了评价太糟糕了，成功退了的朋友上来说下。

作者: ky108 时间: 2011-6-7 19:50:01

看了评价太糟糕了，我也想退了. 成功退了的朋友上来说下。

作者: hungugu 时间: 2011-6-7 20:52:34

各位买了的不要只是"想"，请打电话+发邮件去给他们压力嘛~

作者: 爱尔兰老巫婆 时间: 2011-6-7 21:06:20

早先在goupy 买的vip 的折价券，就是鱼市场那家，前几天去吃了，都满桌。东西还不错，补充的还算快。本来还以为这个也会好，差点想买了，幸亏没买

作者: 猪猪沙发 时间: 2011-6-7 21:36:39

我只用grabone.

作者: summercool.t 时间: 2011-6-7 21:52:03

去吃了根本没生蚝!@ 被骗的感觉吃了好多的虾~~ 后来朋友去人太多啥都没吃到...更新太慢

作者: imimim 时间: 2011-6-8 13:41:22

我已经写信了，groupy一个叫做Blake的人给我回电话，一直在保护那个店家，说如果吃了就不可以refund了，我说我没有吃，但是我去了看了一圈都没有什么东西，所以我没有吃就出来了，他说他去吃过了，很好，现在很多人complain是因为太多人买，所以店家很忙，上的不够快，然后他说有至少50种的东西，让我选一个weekday去，如果到时候还是质量不行的话，打电话联系他退款，他的电话是0274213431

我建议还没有吃的人，去那边看他有多少种菜，不要吃，直接给这个人打电话，说我现在就在buffet那里，根本没有50种以上的选择，当场叫他来，叫他refund，我们要团结起来！

作者: 幕卷新晴 时间: 2011-6-8 13:47:50

提示: 作者被禁止或删除内容自动屏蔽

作者: hungugu 时间: 2011-6-8 13:57:30

我也写信去了，没吃都不可以退……说让我直接找商家？！多拙劣的借口，有风暴不能出海打鱼了……哈哈。
Thanks for getting in touch with us.

We have been in contact with Oceanview Buffet Restaurant. There were storms last week and their boats could not go out and they only serve fresh oysters.

They have also made adjustments to waiting times for booking schedules as they had a huge amount of people make bookings for Sunday night.

We apologise for the inconvenience that this has caused you.

If you are wanting to request a refund for this deal we will need you to contact the merchant directly.

作者: prayer914 时间: 2011-6-8 14:07:29

说他们是MISLEADING，威胁说要TAKE IT TO COMMERCE COMMISSION, 不知道有没有用呢。之前签了三年的MERCURY，也用这个理由，他们帮我CANCEL了。

作者: pAtrick 时间: 2011-6-8 14:08:32

其实这个根groupy没啥大关系，还是因为oceanview太差

作者: hungugu 时间: 2011-6-8 14:13:51

其实这个根groupy没啥大关系，还是因为oceanview太差
pAtrick 发表于 2011-6-8 13:08

我觉得还是难辞其咎的，他们为它打广告、为它卖餐券就应该得确保东西和他们打的广告是一样的 ……假如餐厅是批发商，Groupy这些网站就是retailer。

我在GrabOne还是dailydo退款过，是验光的，有行小字写明必须在他那里配眼镜而且不能带走prescription。我买了才看到就联系退款了……很轻松，没有任何问题。1分钟一个电话搞定。

作者: ilovesoymilk 时间: 2011-6-8 15:00:49

GROUPY和SPREETS都差，尤其是SPREETS, VOUCHER有时候都没有EMAIL到

作者: fwu027 时间: 2011-6-8 16:42:34

韩国sb又再放屁了,1个月前我去,他们就没生蚝,也说是有storm.

sb店!!!!!!!!!大家千万别上当!!!!!!!!!!!! 28# hungugu

作者: hungugu 时间: 2011-6-8 17:48:09

韩国sb又再放屁了,1个月前我去,他们就没生蚝,也说是有storm.

sb店!!!!!!!!!大家千万别上当!!!!!!!!!!!! 28# hungugu
fwu027 发表于 2011-6-8 15:42

假如实在无法退的话，我会去一次……然后留下些证据想commerce commission投诉……

作者: yoursqueenb 时间: 2011-6-8 18:22:26

in breach of consumer guarantees Act and Fair Trading Act

作者: prettybb 时间: 2011-6-8 22:16:39

大家要不要联合起来施加点压力啥的。

作者: iris 时间: 2011-6-8 22:50:47

大家要不要联合起来施加点压力啥的。
prettybb 发表于 2011-6-8 21:16

我还没吃哎，不过如果真的不好，要上fairgo的话算我一个，好歹comlaw也是我major 那

作者: hungugu 时间: 2011-6-9 00:29:45

我还没吃哎，不过如果真的不好，要上fairgo的话算我一个，好歹comlaw也是我major 那
iris 发表于 2011-6-8 21:50

先請教下，廣告裏寫的不能兌現——這算是違反了什麽法例哪一條？

作者: 咏璇 时间: 2011-6-9 01:40:27

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~

作者: hungugu 时间: 2011-6-9 01:41:20

具体应该是发邮件呢？还是打电话呢？有投诉过的人进来说一下啊~~
咏璇发表于 2011-6-9 00:40

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……

作者: Venox10111 时间: 2011-6-9 02:49:31

我先打電話，答案是很簡單的一個NO。不可以退……讓我有意見就寫email。寫了email，答案還是NO……
hungugu 发表于 2011-6-9 00:41

我发email 还没回复呢

作者: suchafate 时间: 2011-6-10 12:41:43

天啊~ 我第一次买groupy的看完大家的评论我也好想退哦~ 哭

作者: suchafate 时间: 2011-6-10 12:43:34

天啊~ 我第一次买groupy的看完大家的评论我也好想退哦~ 哭

作者: hotzippo 时间: 2011-6-10 14:46:45

我买了，晕了...

作者: yykk 时间: 2011-6-11 21:14:28

我上个周六晚上5：00去的，没有生蚝，其他的觉得都还好了。不过，我走的时候大概是6：20，看到很多很多的人在等。所以建议大家要早点去，去5点的那个时段，人比较少，东西也很多

作者: hungugu 时间: 2011-6-13 18:07:25

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：

Apologise for the delayed response.

A credit of $48 has been processed and will be available for you tomorrow.

Thanks for using Groupy.

Regards,
Ashwini
The Groupy Team
0800 GROUPY

作者: masterq 时间: 2011-6-13 19:03:52

46# hungugu

作者: DanniiW 时间: 2011-6-13 21:19:16

作者: 咏璇 时间: 2011-6-13 22:35:24

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：

Apologise for the delayed response.

A credit of $48 has been processed and will be available for ...
hungugu 发表于 2011-6-13 17:07

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~

作者: prayer914 时间: 2011-6-13 22:51:00

我也在奋战让他们退VIP的.

作者: hungugu 时间: 2011-6-13 23:18:27

真的假的？他们终于肯给退了？
能不能把你发的email给我看看？多谢~~
咏璇发表于 2011-6-13 21:35

他們第一次拒絕我之後，我回復如下……

After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or longer ago. After going through weather records of last week there was NOT a storm that would stop fishing (我在民航業工作，所以相當留意天氣) and oysters from oyster farms had always been readily available on the market.

Groupy's false/misleading advertisement is not acceptable and needs to be stopped. I will have no choice but taking this matter to the Commerce Commission.

Regards,

作者: 咏璇 时间: 2011-6-14 02:03:04

他們第一次拒絕我之後，我回復如下……

After contacting several other Ocean View customers （在這裡看的其他回復）, "storm" has always been the excuse for not serving oysters since a month or long ...
hungugu 发表于 2011-6-13 22:18

多谢！

作者: imimim 时间: 2011-6-14 10:08:44

我也写封信去试试看，妈的！

作者: suchafate 时间: 2011-6-15 15:46:20

所以如果没去吃也可以写信要求退款吗？

作者: 飛飛天天 时间: 2011-6-15 16:32:50

本帖最后由飛飛天天于 2011-6-15 15:33 编辑

2封email之後（"要挾"要到commerce commission投訴；並且附上沒有"storm"的證據），終于給我退款了：

Apologise for the delayed response.

A credit of $48 has been processed and will be available for ...
hungugu 发表于 2011-6-13 17:07

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里而不是他们网站的credit...恩那个CGA里规定的，，，

作者: micro 时间: 2011-6-15 18:01:55

提示: 作者被禁止或删除内容自动屏蔽

作者: hungugu 时间: 2011-6-15 18:38:59

本帖最后由 hungugu 于 2011-6-15 17:42 编辑

退你是$48 credit 还是钱
印象里他们是应该退钱到你帐户里而不是他们网站的credit...恩那个CGA里规定的，，，
飛飛天天发表于 2011-6-15 15:32

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.”

不过人家可以argue我并非have right to reject，而是人家出于good will给我退的款……

作者: 飛飛天天 时间: 2011-6-16 14:10:35

本帖最后由飛飛天天于 2011-6-16 13:20 编辑

email说是credit，没说是钱……我原来也不介意的。不过既然可以退钱当然让它们退钱！
请问CGA上面哪条这样说得呢？我可以拿去"威逼"他们……

找到了，consumer网站上的：
“When you have the right to r ...
hungugu 发表于 2011-6-15 17:38

Right to reject 需要Failure of substantial character

21 Failure of substantial characterFor the purposes of section 18(3), a failure to comply with a guarantee isof a substantial character in any case where---

(a)  the goods would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure; or

(b)  the goods depart in 1 or more significant respects from thedescription by which they were supplied or, where they were supplied byreference to a sample or demonstration model, from the sample or demonstrationmodel; or

(c)  the goods are substantially unfit for a purpose for which goods ofthe type in question are commonly supplied or, where section 8(1) applies, thegoods are unfit for a particular purpose made known to the supplier orrepresented by the supplier to be a purpose for which the goods would be fit,and the goods cannot easily and within a reasonable time be remediedto make them fit for such purpose; or

(d)  the goods are not of acceptable quality within the meaning of section 7 because they are unsafe.

符合A和B吧就有RIGHT TO REJECT

作者: 飛飛天天 时间: 2011-6-16 14:17:00

本帖最后由飛飛天天于 2011-6-16 13:18 编辑

8 Options against suppliers where goods do not comply with guarantees
(1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies.
(2) Where the failure can be remedied, the consumer may—
(a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:
(b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—
(i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or
(ii) subject to section 20, reject the goods in accordance with section 22.
(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—
(a) subject to section 20, reject the goods in accordance with section 22; or
(b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.
(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.
Compare: Consumer Products Warranties Act 1977 s 20(1) (Saskatchewan)

作者: prayer914 时间: 2011-6-16 14:37:40

VIP说让我免费再去吃一次...................继续斗争中.....

作者: 赛车模拟游戏 时间: 2011-6-22 19:32:51

不退款还不简单，去facebook创建一个地址groupy 和　oceanview的page
多拉一点人，一会儿他们就会怕了

作者: 闲人莫入 时间: 2011-6-22 19:44:59

太难吃，而且太恶心，也不新鲜。

作者: hungugu 时间: 2011-6-22 20:37:18

退了退了，退了cash到我的credit card里面了。

作者: 闲人莫入 时间: 2011-6-22 20:39:17

服务超级烂。。简直无法忍受，店长居然说店里没有manager，服务生自己的要命，我一个女生朋友跟服务生说话，服务生居然说‘年龄比我大就算了’。。还是个中国人服务生，什么JB玩意？！

作者: buddyyuan 时间: 2011-6-22 21:39:19

cao～哥们上次在groupy买了2张某泰国店的打折券，结果第2天兴高采烈去吃，一到门外，看见门上帖了张纸“for sale". mlgb的，纯属欺诈。店都倒闭了，还在网上打广告骗钱。泰国人都tm不得好死～。

作者: h37l 时间: 2011-6-23 10:32:48

坚决不去那家了，东西越来越差，和6年前完全不能比了。

欢迎光临新西兰天维网社区 (http://bbs.skykiwi.com/)