Title | Cutting down SIMs to fit iPad or iPhone 4 |
Who | All Stores |
What | We have been made aware of Sales Representatives continuing to cut down customer SIMs to become a MicroSIM size to fit in the iPad and iPhone 4. It is against the Code of Conduct to physically alter SIM cards in any way. Doing this can cause intermittent or permanent connection issues and voids the iPad/iPhone 4 warranty. |
Action | Under no circumstances should Sales Representatives trim a customer's SIM with scissors or a SIM Trimming tool. If you have a customer requiring a MicroSIM, please sell them the applicable MicroSIM Pack and action a SIM Swap if required. |
When | Now - Ongoing |
4# PhoneCareLtd
Title Cutting down SIMs to fit iPad or iPhone 4 Who All Stores WhatWe have been made aware of Sales Representatives continuing to cut down customer SIMs to become a MicroSIM size t ...
jack909 发表于 2011-4-18 15:51
哈哈 你这样很容易给别人造成误导 因为我查遍了APPLE和沃达丰的保修条款也没有这条(职业需要) 我也和很多沃达丰直属店和F啊D开头的店有合作关系 我也问了下没有这个规定 我估计这个只是你们店的内部指引而已 ...
PhoneCareLtd 发表于 2011-4-18 18:00
最近vf買下了first mobile 所以基本上以前的firstmobile現在都是vf直屬店了...所以我現在是屬於VF Retail.
這消息最近才出來的只有sales rep才看的到應該大部份的店都有收到...上面很明顯的說是against code of con ...
jack909 发表于 2011-4-18 18:56
jack909說的是真的
以前我們店也時常幫客人剪卡
但是自從上週Vodafone給我們發佈了警告
讓我們不能再給客人剪了
剪卡是Breach Code of Conduct的行為
要是Apple發現客人的iPhone是用剪過的SIM卡
的確會Voi ...
靜寂之影 发表于 2011-4-18 19:14
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