If you have a service complaint it is best to first contact the manager of the particular office concerned.
Otherwise you can:
•call us on 0800 559 009 - you can make your complaint over the phone or arrange a meeting to talk to us in person
•write or fax your local Work and Income office
•write to: ◦Ministry of Social Development
PO Box 1556
Wellington
•Submit your enquiry online
When you make a complaint please tell us:
•your name
•your address and contact details
•your client number
•details about the complaint.
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.
If you want to make a complaint about your Youth Service provider or have any changes to your payments reviewed, you should first talk to your provider. If you can’t find a solution, you can then make a complaint to Work and Income by phoning 0800 559 009.