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标题: Telecom Big Time 挂了，Plan 取消了, 收到改plan的信了... [打印本页]

作者: 金牌卧底 时间: 2010-5-20 10:34:10 标题: Telecom Big Time 挂了，Plan 取消了, 收到改plan的信了...

本帖最后由金牌卧底于 2010-5-24 15:09 编辑

http://www.stuff.co.nz/business/industries/telecoms-it-media/3716861/Vampires-thwart-Telecom-all-you-can-eat-plan

Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.

有点骗钱的感觉

Important news about the Big Time Broadband plan

Hi Shuai Ge,

Youmay have heard that the Big Time Broadband plan is coming to an end.The decision was not made lightly and we're sorry that we cannotcontinue to provide a plan with no monthly data allowance. However,the ongoing traffic management challenges involved with maintaining aninnovative plan like Big Time have now made it unsustainable.

Tominimise the inconvenience, all Big Time customers will be recommendedsuitable broadband plans based on their recent broadband usage. We'llbe sending a letter in the coming weeks setting out your options,including what you need to do if you choose to disconnect yourbroadband.

Yours sincerely

Ralph Brayham
Director of Home
Telecom

Telecom will axe its "Big Time" internet plan which lets customers download as much as they are able for $69.95 a month.

Tens of thousands of customers signed up to the plan after it was launched in July, but complaints have grown about poor performance.

Telecom homes services director Ralph Brayham blamed a minority of customers who had their foot to the floor downloading thousands of movies a month, each generating "terabytes" of traffic.

Being the only internet provider offering uncapped internet plans, it had ended up with "all the vampires", he said.

Telecom reserved the right to manage Big Time traffic to de-prioritise the sharing of music and movies through "peer-to-peer" file sharing sites.

That should have ensured there was enough capacity for all Big Time customers to get a good service surfing the web and accessing email. Mr Brayham said that was easy in the beginning, but some customers began using software to stay a step ahead of tools Telecom used to ration file sharing.

"It leads to a poor customer experience if we keep playing chicken and egg with these guys. It has become very difficult for us to manage the traffic in a way that provides the right customer experience as well as being an economically viable product for us."

Telecom will stop signing up Big Time customers today and will contact people who are on the plan over the next two months, to move them on to other plans.

Telecom offers one costing $69.95 a month with a 20 gigabyte traffic cap which Mr Brayham said would suit many Big Time customers.

The other option was its "Pro" plan costing $89.95 a month that has a 40 gigabyte traffic cap.

Charges for extra data on the Pro plan have been cut from $20 to $2 a gigabyte to make it more attractive for heavy users. All the plans cost $10 less if customers have their toll calls with Telecom.

When Telecom launched Big Time it said it had done so to provide certainty to customers such as families and flatters sharing a broadband connection, who could find data caps hard to manage. Mr Brayham said he was disappointed Big Time had not worked out.

Telecommunications Users Association chief executive Ernie Newman said he sympathised with Telecom but was also disappointed.

"If you are the only restaurant in town with an `all you can eat' menu, you are going to attract the big eaters."

Mr Newman said it showed the Government was on the right track with its proposed investment in fibre-optic cable "so we can look forward to a time when bandwidth ceases to be a constraint".

作者: taomibaobao 时间: 2010-5-20 10:34:57

是噢。。。
幸亏没加入

R..你惨了。。

作者: 腿毛菲菲 时间: 2010-5-20 10:43:08

还好没加入。。。。。

作者: luanluan 时间: 2010-5-20 10:43:11

日

作者: 茸茸 时间: 2010-5-20 10:45:56

oh, no
My PPS

作者: la_ka 时间: 2010-5-20 11:49:03

真***悲剧～～～刚转到BIG TIME,,日～～～～～～FUK 泰利康！！！

作者: feixiang 时间: 2010-5-20 11:50:44

哈哈

终于重复了 GO LARGE的后尘

作者: CG.yin 时间: 2010-5-20 11:53:30

20G, $69.95 that cost is higher than Vodafone....

作者: 浅浅@新雅痞主义 时间: 2010-5-20 11:53:35

I will change my supplier once i receive any notice from Telecom

作者: ashley84624 时间: 2010-5-20 11:59:51

telecom行不行了啊。。。。:dizzy:

作者: tensionJimmy 时间: 2010-5-20 12:16:03

这样说来。。。签两年合约的话。。。TELECOM 算违约了啊。。。。

作者: ID就是个符号 时间: 2010-5-20 12:22:24

吼吼，vector 光纤专线，20Mbps不限流量，400块钱一个月

作者: 浅浅@新雅痞主义 时间: 2010-5-20 12:23:40

I am waiting to see how Telecom to deal with the situation.

作者: ID就是个符号 时间: 2010-5-20 12:27:08

I am waiting to see how Telecom to deal with the situation.
浅浅@新雅痞主义发表于 2010/5/20 11:23

人家 XT 都能厚着脸皮熬过来，还对付不了一个big time？

作者: luanluan 时间: 2010-5-20 12:27:14

From Telecom Help Centre..

What has happened to the Big Time broadband plan?

We're sorry, Telecom's Big Time broadband plan was removed from our broadband line-up on the 20th of May 2010.Although we would have liked to continue providing this option for customers, there are a number of challenges to delivering a plan with no set monthly data allowance. The management of traffic on the plan has become particularly difficult, meaning Big Time has been removed from sale.

I'm a Big Time customer - when will I find out more?

We are conscious we have a number of customers who are on the Big Time plan. You will receive a letter from us in the coming months with your options and giving you advanced notice before we need to move you to another broadband plan.If you would like to make a change of plan today, or disconnect your broadband service, we recommend you call us on 0800 22 55 98 to discuss your options. Otherwise you can remain on the Big Time plan until you receive our letter explaining your options.

作者: judyzhu81 时间: 2010-5-20 12:38:26

我刚刚转过去一个星期。。。有没有搞错？？？？？？？？

作者: 悠幽百合 时间: 2010-5-20 12:42:50

damn, PPS ahhhhhhhhhhhhhh

作者: ctkhai 时间: 2010-5-20 13:28:48

真不明白他们怎么搞的，国内也一堆人在下载，没听电讯公司说负荷不了啊，国内人口是这里的好几倍呢，他们就这技术还厚着脸皮说是下载的人太多啊。。。垃圾

作者: taomibaobao 时间: 2010-5-20 13:30:44

我本来就知道他们撑不下去

作者: BabyG 时间: 2010-5-20 13:32:37

他們這樣算违约吧。。。

還好當初換了vodafone的。。-_-

作者: 比熊军团 时间: 2010-5-20 13:33:23

I use worldnet,always use worldnet

作者: taomibaobao 时间: 2010-5-20 13:33:34

他們這樣算违约吧。。。

還好當初換了vodafone的。。-_-
BabyG 发表于 2010-5-20 12:32

他们算违约
所以别人去别的isp应该也不罚钱的

作者: bunnylover 时间: 2010-5-20 13:42:20

还好用的是x-net~~~

作者: taomibaobao 时间: 2010-5-20 13:43:22

还好用的是x-net~~~
bunnylover 发表于 2010-5-20 12:42

我以前也是用xnet的

作者: 一念清净 时间: 2010-5-20 13:57:21

非主流小isp的飘过 {:7_346:}

作者: pAtrick 时间: 2010-5-20 13:58:40

真不明白他们怎么搞的，国内也一堆人在下载，没听电讯公司说负荷不了啊，国内人口是这里的好几倍呢，他们就这技术还厚着脸皮说是下载的人太多啊。。。垃圾
ctkhai 发表于 2010-5-20 12:28

这里出口流量没国内那么大的。而且因为telecom没有自己的光缆，所以要花钱租别人的。

作者: 苹果绿茶 时间: 2010-5-20 15:20:39

大家一起转去别的公司，我想TELECOM不会小视这部分客户的吧

作者: 闲人莫入 时间: 2010-5-20 15:34:17

telecom sucks

作者: cath 时间: 2010-5-20 15:38:06

我C A O！！！！！！！！！！！我才刚加入一个多月啊！！！！！！！！！！！！！！！！！！！！

作者: Ivy26 时间: 2010-5-20 15:40:34

很可惜　．．．．．．．

作者: taomibaobao 时间: 2010-5-20 15:41:09

翻页

作者: 金牌卧底 时间: 2010-5-20 16:38:50

这里出口流量没国内那么大的。而且因为telecom没有自己的光缆，所以要花钱租别人的。
pAtrick 发表于 2010-5-20 12:58

他 Go Large 的时候应该已经知道会有什么样的流量了，现在什么借口都是很恶心的

作者: 浅浅@新雅痞主义 时间: 2010-5-20 17:15:05

yes, the data traffic should be similar as Go large~

作者: snkrfrkr 时间: 2010-5-20 18:07:22

转suppier的话还要交钱嘛

作者: Dunhilllight 时间: 2010-5-20 18:08:43

hate it..........................

作者: dec05 时间: 2010-5-20 18:12:21

如果大家集体去告他们毁约，能胜诉么？

作者: ki_ki 时间: 2010-5-20 23:57:37

还好没转，要不就成了家里的冤大头了。。。。

作者: 金牌卧底 时间: 2010-5-21 10:18:32

集中一堆人一起去找target肯定会有反映

作者: eBayTradeMe 时间: 2010-5-21 10:37:03

我们家最近网路超级无敌慢。

作者: G 时间: 2010-5-21 11:04:37

TELECOM=垃圾

作者: 皇帝宇 时间: 2010-5-21 11:17:23

那我签了2年的contract啊，他们这样我可不可以改其它公司阿??

作者: joanmiao 时间: 2010-5-21 13:18:49

So funny, can't believe a listed company could make such a careless decision.....hope their shares are dropping soon to dead!!!!!!

作者: Lilac 时间: 2010-5-21 13:26:43

本帖最后由 Lilac 于 2010-5-21 12:29 编辑

我估计会挑人发信吧。。。。那些每天狂下载的应该很快会收到。。。。

ps 我用VODAFONE，虽然每月总超流量，但一般用用还凑合

作者: Lilac 时间: 2010-5-21 13:30:54

So funny, can't believe a listed company could make such a careless decision.....hope their shares are dropping soon to dead!!!!!!
joanmiao 发表于 2010-5-21 12:18

STRONGLY SUPPORT!!!!!!! A RUBBISH COMPANY FROM LONG TIME AGO~!

作者: WOYAOXZ 时间: 2010-5-22 06:13:01

无语。。。。。。。。

作者: ordragon 时间: 2010-5-22 22:40:26

dddddddddddddddddd

作者: okonline 时间: 2010-5-23 00:59:29

好惡劣....

作者: 绵羊军团 时间: 2010-5-23 02:14:37

其他家的哪個比較好.....想換掉

作者: ybbest 时间: 2010-5-23 02:21:53

这个只能说是垄断的结果，也是为什么国内话那么多钱去培养个联通和移动竞争。

作者: 金牌卧底 时间: 2010-5-24 16:05:47

今天收到telecom的信了，要换plan，真恶心

Important news about the Big Time Broadband plan

Hi Shuai Ge,

You may have heard that the Big Time Broadband plan is coming to an end. The decision was not made lightly and we're sorry that we cannot continue to provide a plan with no monthly data allowance. However, the ongoing traffic management challenges involved with maintaining an innovative plan like Big Time have now made it unsustainable.

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options, including what you need to do if you choose to disconnect your broadband.

Yours sincerely

Ralph Brayham
Director of Home
Telecom

作者: LONG666 时间: 2010-5-24 16:17:31

也收到这封信了;handshake;

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