you don't have to wait. ird have callback service - rolled out Aug last year.
"Callers are told the estimated wait time, and can choose whether to stay on the line or be called back. If they opt for a callback, the system holds their place in the queue and the customer is phoned back when they reach the front of the queue."作者: ceerose 时间: 2009-9-24 14:47:31